Package | Description |
---|---|
tigase.workgroupqueues.modules.agent | |
tigase.workgroupqueues.modules.muc | |
tigase.workgroupqueues.scheduler |
Modifier and Type | Method and Description |
---|---|
void |
OfferModule.sendAgentInvitation(BareJID roomJID,
Agent agent,
User user,
Queue queue,
String reason) |
void |
PresenceModule.sendAgentStatusUpdate(Agent agent)
Workgroup Status Update.
|
void |
OfferModule.sendOffer(User user,
Agent toAgent,
int timeout) |
void |
OfferModule.sendOfferRevoke(User user,
Agent toAgent,
String reason)
Send revocation of earlier offer to chat to a user.
|
void |
PresenceModule.sendPresenceUpdateOf(Agent agent) |
void |
PresenceModule.sendQueueStatusDetailsUpdate(Agent agent)
Queue Status Update.
|
void |
PresenceModule.sendQueueStatusUpdate(Agent agent)
Queue Status Update.
|
Modifier and Type | Method and Description |
---|---|
void |
MucControllerModule.addAgent(Queue queue,
Room room,
Agent agent,
AsyncCallback asyncCallback) |
Modifier and Type | Method and Description |
---|---|
Agent |
Offer.getAgent() |
Agent |
Queue.getAgent(JID jid) |
Agent |
Scheduler.getBestAgent(Queue queue,
User user)
Returns agent to handle user.
|
Agent |
DummyScheduler.getBestAgent(Queue queue,
User user) |
Modifier and Type | Method and Description |
---|---|
Collection<Agent> |
Queue.getAgents() |
Modifier and Type | Method and Description |
---|---|
void |
Queue.addAgent(Agent agent) |
void |
DefaultController.addAgent(Agent agent) |
void |
Controller.addAgent(Agent agent)
Add new agent.
|
Collection<ISequenceAction> |
DefaultController.getAddAgentToRoomActions(Queue queue,
User user,
Agent agent,
Room room) |
Collection<ISequenceAction> |
Controller.getAddAgentToRoomActions(Queue queue,
User user,
Agent agent,
Room room)
|
static String |
Offer.getKey(Queue queue,
User user,
Agent agent) |
void |
Queue.removeAgent(Agent agent) |
void |
DefaultController.removeAgent(Agent agent) |
void |
Controller.removeAgent(Agent agent)
Remove agent (because agent is no longe available for Workgroup Queues Component).
|
Offer |
Queue.removeOffer(Queue queue,
JID userJID,
Agent agent) |
void |
DefaultController.updateAgent(Agent agent) |
void |
Controller.updateAgent(Agent agent)
Update status of agent.
|
Constructor and Description |
---|
Offer(Queue queue,
User user,
Agent agent) |
Offer(Queue queue,
User user,
Agent agent,
Date timestamp) |
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